Refund policy

Returns are accepted within 15 days of the delivery date. We offer refunds for the order amount excluding shipping costs. Merchandise must be in the original condition, unopened with all labels and packaging included, in its original sealed packaging.

To request a return, please contact us at sales@fandi-perfume.com with you order details. You will receive a response with instructions on how to complete your return within 48 hours. You will receive an email from sales@fandi-perfume.com confirming that your statement has been received and the refund is being processed.

Refunds will be processed within 5 business days after the item(s) arrive at our store and are inspected. Refunds will be issued for items returned in perfect condition. If your statement does not meet the conditions indicated, the return package will be sent to you. 

SHIPPING:

The delivery time is 2-3 business days after the confirmation of your order. for any other questions regarding shipping and refunds please contact us at sales@fandi-perfume.com . Shipping is currently only available within the United States.

We cannot combine multiple orders or make changes to your order once the shipment has already been made.